Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between Agentic Software Solutions, which operates HavenHOA (“HavenHOA,” “we,” “us,” or “our”), and each person or organization that accesses our websites, applications, accounts, software, or related services (collectively, the “Service”). If you use the Service for a homeowners association, condominium association, property-management business, or other organization, that organization is the “Subscriber.” “You” includes you and the Subscriber where the context permits.

By creating an account, accepting an invitation, clicking to accept these Terms, or using the Service, you acknowledge that you have read and agree to them. If you do not agree, you may not use the Service. Feature-specific terms, order forms, pricing disclosures, and policies presented through the Service are incorporated into these Terms. If they conflict, an executed order form controls for that order, followed by feature-specific terms and then these Terms.

1. Eligibility and Authority

You must be at least 18 years old, legally capable of entering a contract, and authorized to use the Service. If you act for a Subscriber, you represent and warrant that the Subscriber authorized you to accept these Terms, that you can bind the Subscriber, and that the Subscriber will comply with them. You may not use the Service if applicable law prohibits you from doing so.

2. The Service

HavenHOA provides software for community-association and property-management operations, including accounting, payments, communications, maintenance, documents, governance, reporting, websites, and related workflows. Features may vary by account, role, configuration, availability, and subscription. The Service is an administrative tool; it does not replace the Subscriber's governing documents, official books and records, professional judgment, or legal duties.

Stripe provides payment processing and connected-account services. Subscribers using those services also agree to Stripe's Connected Account Agreement and Stripe Services Agreement. QuickBooks Online is an optional accounting integration and is not a payment processor for HavenHOA transactions. HavenHOA is not a bank, money transmitter, payment processor, escrow agent, fiduciary, accounting firm, tax preparer, law firm, or collection agency. Service information, calculations, drafts, reports, alerts, templates, default or suggested settings, documentation, support communications, automation, and AI-assisted output are not legal or other professional advice. No statement by HavenHOA or anyone providing support on its behalf creates an attorney-client, accountant-client, fiduciary, advisory, or other professional relationship.

3. Limited License

While you comply with these Terms, HavenHOA grants you a limited, non-exclusive, revocable, non-transferable, and non-sublicensable right to access the Service for the Subscriber's internal community-management activities and only through roles and features made available to your account. HavenHOA reserves every right not expressly granted. No license permits resale, service-bureau use, competitive use, or commercial exploitation unless HavenHOA agrees in writing. You may use the Service only as directed by its interface, documentation, tutorials, notices, and HavenHOA's written instructions.

4. HavenHOA Intellectual Property and Feedback

HavenHOA and its licensors own the Service and all related code, databases, interfaces, designs, workflows, text, graphics, documentation, trademarks, logos, and intellectual-property rights. These Terms transfer no ownership to you. You may not remove proprietary notices, use HavenHOA's marks without written permission, or imply an endorsement or affiliation beyond your authorized use. A violation of this section is a material breach and may result in immediate termination.

If you provide an idea, suggestion, correction, evaluation, or other feedback about the Service, you assign to HavenHOA all rights in that feedback to the extent an assignment is lawful. Otherwise, you grant HavenHOA a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use it for any lawful purpose without restriction, attribution, or compensation.

5. Laws and Regulated Uses

The Service is offered for use in the United States. You are responsible for all federal, state, and local laws, regulations, court orders, association governing documents, contracts, and payment-network rules that apply to your use. You assume the risk of accessing the Service from another jurisdiction.

Unless HavenHOA agrees otherwise in writing, the Service is not designed for workloads regulated by HIPAA, FISMA, or GLBA, or for uses requiring a specialized security or data-handling framework. Do not submit regulated data the Service does not expressly request. You are solely responsible for deciding whether the Service is suitable for your obligations.

The Subscriber—not HavenHOA—is solely responsible for determining which laws, regulations, court orders, governing documents, contractual duties, professional standards, and industry or payment-network rules apply in every jurisdiction where it operates or uses the Service. The Subscriber must make those determinations independently, with advice from its own attorneys and other professional advisers as it considers appropriate, and must configure, administer, and use the Service accordingly.

A feature's availability, design, default, template, suggested setting, workflow, notice, consent mechanism, retention option, fee configuration, communication method, report, automation, or support response is not a representation or warranty that it is lawful, sufficient, enforceable, or suitable for the Subscriber's jurisdiction or circumstances. HavenHOA does not review, approve, monitor, audit, or assume responsibility for the Subscriber's legal compliance. The Subscriber must reassess and update its configuration as its operations, governing documents, jurisdictions, or applicable requirements change.

6. Registration, Security, and User Representations

Registration information must be accurate, current, and complete. Each user must use a unique account and secure their credentials, devices, and authentication methods. You are responsible for activity under your account and must promptly notify HavenHOA of suspected unauthorized access. We may reject, reclaim, change, suspend, or disable any account, username, credential, or identifier that is insecure, misleading, objectionable, unlawful, inactive, or inconsistent with these Terms. HavenHOA is not responsible for enrollment, verification, activation, or processing delays or for losses resulting from those delays.

You represent that information you provide is truthful; you will keep it current; you have all required authority, rights, notices, permissions, and consents; you will not use bots or automation except as authorized; and your use will not violate law, contract, governing documents, or another person's rights. We may suspend or terminate access if a representation is inaccurate or ceases to be true.

7. Subscribers and Authorized Users

A Subscriber controls whom it invites, each user's role, and access to the Subscriber's organization and data. The Subscriber is responsible for its administrators, personnel, board members, residents, owners, tenants, vendors, managers, contractors, and other invited users (collectively, “Authorized Users”), including their compliance with these Terms. The Subscriber must give Authorized Users required notices and ensure they accept applicable terms.

The Subscriber may change or revoke access. If users dispute access, authority, records, permissions, or roles, HavenHOA may follow the instructions of the Subscriber's then-current primary administrator or another person we reasonably determine has authority. HavenHOA need not adjudicate internal disputes. As between a Subscriber and its Authorized Users, the Subscriber controls the Subscriber Data, subject to applicable law and individual rights described in the Privacy Policy. HavenHOA may provide organization information to a representative we reasonably believe the Subscriber has authorized.

The Subscriber is solely responsible for the content, accuracy, recipients, legal sufficiency, delivery method, retention, and required consents for invoices, statements, notices, ballots, documents, and communications sent through the Service. HavenHOA does not decide whether a communication satisfies an association's notice duties. A Subscriber may not separately charge an Authorized User merely to access an invoice or statement hosted through the Service without HavenHOA's written consent. The Subscriber must use its own legal counsel to determine how to configure and conduct notices, elections, assessments, fees, delinquencies, collections, records, privacy practices, communications, and other regulated or legally consequential activities through the Service.

8. Fees, Billing, and Taxes

After a 30-day free trial, HavenHOA charges self-managed HOAs a base software fee of $0.55 per home per month and property managers a base portfolio fee of $0.49 per unit per month, subject to a $39 monthly minimum for each HOA. Stripe's cost to collect the monthly software or portfolio invoice is added based on the saved payment method. Online payments also carry a transaction charge: 0.85% for bank transfers ($2.00 minimum and $5.50 maximum) and 3.5% plus $0.50 for cards. No processing charge applies when a Subscriber manually records a check or cash payment. Optional services, including custom domains and usage beyond included SMS or AI allowances, are billed separately at rates disclosed when ordered or used.

You authorize HavenHOA and its payment providers to charge or debit your selected payment method for subscriptions, recurring charges, usage, taxes, processor costs, reversals, chargebacks, returned payments, and other amounts you incur. Recurring authorization continues until cancellation takes effect. You must keep billing details current and pay in U.S. dollars. Except where law requires otherwise, charges are non-refundable, prepaid periods receive no prorated refund, and setup, custom-work, transaction, usage, and subscription charges are final. We may correct billing or pricing errors after invoicing or payment.

Prepaid AI credit and prepaid texting allowances are prepayments for usage of the Service, not deposits, stored value, or cash equivalents. They have no cash value, are not redeemable or exchangeable for cash, and are not transferable. A texting allowance covers only the period it was purchased for and does not carry over. Any unused AI credit or texting allowance is forfeited when your subscription is cancelled or terminated, whether by you or by HavenHOA, and no refund, credit, or prorated amount is due for it. Reactivating after cancellation does not restore a forfeited balance.

Prices exclude sales, use, value-added, and similar taxes. You are responsible for taxes other than taxes on HavenHOA's net income unless you provide a valid exemption. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum lawful rate and may incur disclosed returned-payment, collection, or chargeback costs. We may suspend access, cancel service, or use lawful collection remedies. A contractual dispute over a charge owed directly to HavenHOA must be sent to legal@gethavenhoa.com within 60 days after the charge, without limiting nonwaivable rights.

We may modify our pricing, fees, billing methods, and payment terms at any time in our sole discretion, to the extent permitted by applicable law. Unless we state otherwise or applicable law requires advance notice, changes take effect when posted to the Service, pricing page, or these Terms and apply prospectively.

9. Subscriber-Assessed and Payment-Related Fees

The Service may let a Subscriber choose whether payment-related charges are paid by the Subscriber, a property manager, or the payer. This is a configurable technical feature. The Subscriber—not HavenHOA—decides whether to pass through or assess a convenience, service, card, bank-transfer, or similar fee and is solely responsible for determining whether the decision, amount, method, and disclosure comply with law, network rules, processor terms, and governing documents.

The Subscriber represents it made that determination independently and did not rely on HavenHOA for legal advice. HavenHOA does not approve or continuously monitor the legality of a Subscriber's fee. The Subscriber must provide required disclosures, resolve fee disputes, and defend, indemnify, and hold the HavenHOA Parties harmless from claims, fines, assessments, chargebacks, costs, and losses arising from its fee decision, configuration, amount, disclosure, or compliance. This obligation supplements Section 25.

By completing a transaction that clearly displays a Subscriber-assessed fee, the payer acknowledges that the Subscriber selected the fee configuration and agrees to direct fee-specific questions to the Subscriber, subject to nonwaivable rights. HavenHOA may separately receive disclosed platform, application, referral, processing, or other amounts from transactions or provider relationships.

10. Bank Feeds and Financial Integrations

If enabled, bank-transaction feeds are supplied through Stripe Financial Connections or another provider under a separate authorization. You authorize HavenHOA and the provider to retrieve, normalize, store, and display connected account information needed for the feature. Feeds may be delayed, incomplete, duplicated, categorized incorrectly, or unavailable and are not official bank statements. You must verify imports and maintain your own books and source records.

HavenHOA may pass through a disclosed bank, provider, or connectivity charge. You may request disconnection, but termination depends on provider and bank procedures and does not erase imported information or records retained for legal, audit, security, or recordkeeping purposes. Disconnecting a feed does not cancel an underlying bank account or HavenHOA subscription.

11. Trials and Renewal

A first-time Subscriber may receive a limited trial under the conditions displayed at signup. A trial is for evaluation, may be changed or withdrawn before signup, and may be restricted or terminated for abuse. Unless the Subscriber cancels before the trial ends, its paid subscription begins under the then-current disclosed plan and renews in successive monthly periods until canceled. Billing may begin when the trial ends even if the Subscriber has not fully configured or used the Service. Cancellation takes effect at the end of the current paid period unless HavenHOA states otherwise.

Your billing date is the day of the month your trial ended, and each monthly period is charged in advance on that date rather than on the first of the calendar month. If the day of your billing date does not occur in every month (for example, the 31st), you will be billed on the last day of that month instead. Usage-based charges, such as physical mail, are billed afterward on the following period's invoice.

12. Prohibited Activities

You may not, directly or indirectly:

• Use the Service unlawfully, without authority, or outside legitimate community-association or property-management activities.
• Misrepresent identity, authority, affiliation, payment status, or records; impersonate another person; or create an account under false pretenses.
• Access another Subscriber's organization, data, credentials, or systems without authorization or collect information through deception.
• Probe, bypass, disable, defeat, or interfere with authentication, authorization, rate limits, tenant isolation, security, or usage controls.
• Introduce malware, harmful code, tracking mechanisms, web bugs, corrupted files, excessive traffic, spam, or disruptive material.
• Scrape, harvest, crawl, mine, index, systematically retrieve, or compile data or content, or use an automated agent, script, bot, or offline reader, without written permission.
• Copy, adapt, frame, mirror, republish, distribute, sell, license, or commercially exploit the Service, its code, content, or marks except as permitted.
• Reverse engineer, decompile, disassemble, decipher, or discover source code, models, algorithms, or non-public interfaces except where law prohibits this restriction.
• Use the Service or output to develop, benchmark, train, validate, or operate a competing product without written consent.
• Send unlawful, unsolicited, deceptive, threatening, harassing, discriminatory, defamatory, obscene, abusive, or unrelated commercial communications.
• Upload content that violates privacy, publicity, intellectual-property, contractual, or other rights, or use Service information to harass or harm.
• Publish a knowingly false statement of fact about HavenHOA or engage in fraudulent or malicious conduct intended to damage HavenHOA, the Service, or their reputation.
• Abuse support, submit false reports, interfere with personnel or providers, impose an unreasonable burden, or help anyone violate these Terms.

Nothing in these Terms prohibits an honest review, a legally protected opinion, or another communication that applicable law does not permit HavenHOA to restrict.

13. Subscriber Data and Contributions

“Subscriber Data” means information, files, records, messages, images, audio, video, comments, website content, instructions, and other material submitted to or generated through the Service by or for a Subscriber or Authorized User. As between HavenHOA and the Subscriber, the Subscriber retains its rights in Subscriber Data. You are solely responsible for it and represent that you own it or have every right, consent, release, and permission needed for its contemplated use by HavenHOA, providers, and recipients.

Subscriber Data must be accurate where accuracy matters and may not be unlawful, infringing, invasive, deceptive, defamatory, threatening, hateful, discriminatory, sexually explicit, malicious, harassing, abusive, spam, or otherwise objectionable. Do not treat free-text fields, public pages, forums, or shared communications as confidential. You are responsible for releases for identifiable people and for privacy and publicity rights. To the extent lawful, you waive moral rights that would prevent uses authorized by these Terms.

14. License to Subscriber Data and Content Management

You grant HavenHOA and its providers a worldwide, non-exclusive, transferable, sublicensable, royalty-free license to host, store, reproduce, format, modify, translate, transmit, display, perform, distribute, and process Subscriber Data as reasonably necessary to provide, secure, maintain, support, administer, and improve the Service; follow settings and instructions; enforce these Terms; comply with law; and protect users and third parties. The license continues for retained copies after termination. Content designated for a public community website or public distribution may be displayed publicly. You authorize HavenHOA to use Subscriber names and logos within the Service as configured by the Subscriber.

For any content you intentionally make public through the Service or submit as a testimonial, case study, promotional asset, or other public-facing contribution, you grant the HavenHOA Parties an unrestricted, unlimited, irrevocable, perpetual, worldwide, transferable, sublicensable, fully paid, royalty-free right and license to host, use, copy, reproduce, modify, adapt, translate, excerpt, reformat, distribute, disclose, publish, broadcast, archive, store, cache, sell, resell, publicly perform, publicly display, advertise, market, create derivative works from, and otherwise exploit that content in any current or future medium. This license includes names, images, voices, trademarks, service marks, trade names, and logos included in that public-facing content, without further approval, attribution, or compensation. It does not require a consumer to transfer rights in an honest review where such a transfer is prohibited by applicable law.

HavenHOA need not monitor Subscriber Data, but may review, preserve, remove, redact, recategorize, quarantine, disable, restrict, or disclose it to protect the Service or a person, enforce these Terms, respond to a complaint, or comply with law. We may take any of those actions at any time, for any reason or no reason, without notice or liability, to the maximum extent permitted by law. We may report suspected unlawful conduct and preserve evidence. To the extent permitted by law, HavenHOA is not liable for choosing to act or not act on content.

15. Third-Party Services

The Service may connect to or depend on third-party sites, software, financial institutions, processors, communications providers, storage providers, AI models, maps, analytics, or other services. HavenHOA does not control and is not responsible for a third party's content, terms, privacy practices, security, accuracy, legality, availability, performance, acts, or omissions. A link or integration is not an endorsement. Use is at your risk and may be governed by separate terms. HavenHOA may add, replace, restrict, or discontinue a provider or integration at any time.

16. Privacy, Sensitive Data, Communications, and AI

Our Privacy Policy describes our personal-information practices. The Subscriber represents that it has every required right, authority, notice, permission, and consent to collect, provide, publish, communicate, and instruct us to process personal information. The Subscriber is responsible for users, permissions, public settings, records, notices, retention, and compliance with privacy, communications, HOA, employment, consumer-protection, and other laws.

Do not submit Social Security numbers, full card data, health or biometric information, precise geolocation, government identification, or other highly sensitive information unless a specific HavenHOA feature requests it and you are authorized to provide it. You are responsible for documents, messages, free-text fields, and AI inputs. AI and translation output may be incomplete or inaccurate, must be independently reviewed, and is not professional advice, an official record, or authorization to act.

Text messages.HavenHOA sends text messages on behalf of your community association, and each message begins with your community's name. They cover community announcements, maintenance updates, amenity reservations, architectural requests, account notices, violation notices, and statements. One HavenHOA toll-free number sends for every community, so replying STOP stops texts from every community you belong to.

We send text messages only to a mobile number whose user has asked to receive them, by checking the text-message box at registration or in their resident profile, or by pressing the button to turn on text alerts on a consent link we email them or in the resident portal. Providing a number does not by itself enroll anyone, and neither you nor your association can give that consent on another person's behalf. Marketing texts are sent only with your separate prior express written consent, and we send none today. You can turn off any category, or all of them, in account settings; those settings narrow which texts you receive and never turn texting on by themselves. You can reply STOP to any message to stop texts entirely. Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out, or contact support@gethavenhoa.com. Carriers are not liable for delayed or undelivered messages. Consent to texts is not a condition of using HavenHOA.

17. Service Management and Fair Use

HavenHOA may monitor use for security, reliability, fraud prevention, support, and compliance; investigate suspected violations; restrict or disable accounts, features, files, content, traffic, or integrations; impose reasonable rate, storage, size, or usage limits; and take legal or technical action to protect the Service, HavenHOA, users, and third parties. We may act without notice when prompt action is reasonably necessary. These rights create no duty to monitor, investigate, maintain, or intervene.

“Unlimited” means reasonable use for ordinary community-management operations, not infinite capacity or use as a general file host, archive, backup, media-distribution network, data-transfer service, or platform for unaffiliated organizations. Use may not materially degrade service, create disproportionate cost, evade controls, or present unusual risk. We may apply rate limits, quarantine, restrictions, removal, or suspension. This section does not itself authorize an undisclosed charge.

18. Term, Suspension, Termination, and Data Retention

These Terms remain in effect while you access the Service. You may cancel through available account controls or by contacting legal@gethavenhoa.com. Cancellation ends renewal at the close of the current paid period unless stated otherwise; it does not erase accrued obligations or create a refund. Any unused prepaid AI credit or texting allowance is forfeited on cancellation or termination and is not refunded, as described in Section 8.

To the maximum extent permitted by law, HavenHOA may block an IP address, suspend or terminate an account or access, delete account information or content, or discontinue service at any time, for any reason or no reason, with or without notice and without liability, including for nonpayment, risk, inactivity, suspected misconduct, a breach, or a legal requirement. A suspended or terminated user may not create or use another account to evade the restriction.

Following termination, HavenHOA generally keeps Subscriber Data available for export for 30 days. Afterward, data may be deleted, deidentified, or retained for legal, accounting, tax, audit, security, fraud-prevention, dispute-resolution, backup, and other legitimate business purposes. Backups may remain until overwritten. HavenHOA need not retain or restore data after the export period except as law requires. These Terms and all accrued rights and obligations survive termination to the maximum extent permitted by law. Without limiting that rule, payment, intellectual property, licenses, disclaimers, liability limits, indemnification, dispute-resolution, and miscellaneous provisions survive.

19. Modifications and Interruptions

The Service may experience errors, maintenance, delays, security events, provider failures, and downtime. HavenHOA does not guarantee uptime, response time, support level, compatibility, correction, update, release, or continued features. We may change, replace, suspend, limit, or discontinue any part of the Service at any time and without liability. To the maximum extent permitted by law, HavenHOA is not liable for loss, damage, delay, or inconvenience from an interruption, modification, or discontinuance.

20. Governing Law and Utah Courts

Utah law governs these Terms and every dispute arising from them or the Service, without regard to conflict-of-law principles, except where federal law controls. Subject to Section 21, the state and federal courts located in Salt Lake County, Utah have exclusive jurisdiction. Each party consents to personal jurisdiction and venue there and waives objections based on inconvenient forum.

21. Dispute Resolution; Arbitration; Class and Jury Waivers

Before arbitration, a party must send written notice describing the dispute, supporting facts, and requested relief, and the parties will try in good faith to resolve it informally for 30 days. Notices to HavenHOA must be sent to legal@gethavenhoa.com. This process pauses a contractual filing deadline during that period.

If informal resolution fails, the dispute will be resolved exclusively by final, binding, individual arbitration administered by the American Arbitration Association (“AAA”). The AAA Commercial Arbitration Rules apply to business disputes, and the AAA Consumer Arbitration Rules apply where required. One arbitrator will conduct the proceeding in English, seated in Salt Lake City, Utah, though a consumer may participate remotely or elsewhere when law or AAA rules require. The arbitrator may award only relief available under law and only to the individual claimant.

EACH PARTY WAIVES A JURY TRIAL. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. AN ARBITRATOR MAY NOT COMBINE CLAIMS OR PRESIDE OVER A REPRESENTATIVE OR CLASS PROCEEDING. If the class waiver is finally held unenforceable for a claim or remedy, that matter must proceed in court and be stayed while arbitrable matters are completed.

Either party may bring an eligible individual claim in small-claims court or seek temporary or injunctive relief in court for infringement, data misuse, unauthorized access, theft, fraud, piracy, technical interference, or violation of property rights. Unless law requires more time, a claim must be filed within one year after it accrued or is permanently barred; where that limit is unenforceable, the shortest lawful period applies.

22. Updates, Accuracy, and Corrections

The Service may contain typographical errors, stale information, omissions, incorrect descriptions, pricing mistakes, reporting errors, or availability errors. HavenHOA may correct or update information at any time without notice and has no obligation to do so. You must independently verify outputs, balances, reports, notices, deadlines, calculations, imported data, and other information before relying on or acting upon them.

23. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, OUTPUTS, AND INTEGRATIONS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AT YOUR SOLE RISK. THE HAVENHOA PARTIES DISCLAIM EVERY EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, SECURITY, RELIABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

HAVENHOA DOES NOT WARRANT THAT THE SERVICE WILL MEET REQUIREMENTS; PRODUCE A PARTICULAR LEGAL, FINANCIAL, GOVERNANCE, OR OPERATIONAL RESULT; OR BE COMPLETE, CURRENT, COMPATIBLE, SECURE, UNINTERRUPTED, TIMELY, ERROR-FREE, OR FREE OF HARMFUL CODE. HAVENHOA IS NOT RESPONSIBLE FOR THE ACCURACY, DELIVERY, LEGAL EFFECT, OR RELIABILITY OF USER CONTENT, INVOICES, STATEMENTS, REPORTS, BALLOTS, NOTICES, TRANSLATIONS, AI OUTPUT, THIRD-PARTY DATA, OR ADVICE. YOU ARE RESPONSIBLE FOR REVIEW, RECORDS, CONTROLS, SECURITY, AND BACKUPS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE UNIFORM COMMERCIAL CODE AND UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT DO NOT APPLY TO THESE TERMS.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVENHOA AND ITS OWNERS, AFFILIATES, PERSONNEL, CONTRACTORS, REPRESENTATIVES, LICENSORS, PROVIDERS, SUCCESSORS, AND ASSIGNS (THE “HAVENHOA PARTIES”) WILL NOT BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, ENHANCED, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL, USE, OPPORTUNITY, OR DATA; PERSONAL OR EMOTIONAL INJURY; SUBSTITUTE SERVICES; OR INTERRUPTION, CORRUPTION, UNAUTHORIZED ACCESS, MALWARE, THEFT, COMMUNICATION FAILURE, PROVIDER FAILURE, OR FORCE-MAJEURE LOSS, REGARDLESS OF THEORY, FORESEEABILITY, OR NOTICE.

IF ANY DIRECT OR OTHER DAMAGES CANNOT LAWFULLY BE DISCLAIMED, THE HAVENHOA PARTIES' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) $20 OR (B) SUBSCRIPTION FEES PAID DIRECTLY TO HAVENHOA FOR THE TWO MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY. YOUR SOLE REMEDY FOR DISSATISFACTION IS TO STOP USING THE SERVICE AND CANCEL. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT NOT TO LIABILITY THAT LAW DOES NOT ALLOW THE PARTIES TO EXCLUDE.

HavenHOA is not responsible for claims arising from Subscriber Data or instructions; user permissions, publications, communications, elections, fees, assessments, accounting entries, tax workflows, or other configurations; account misuse; disputes among Subscribers and third parties; or third-party services.

25. Indemnification

To the maximum extent permitted by law, you and the Subscriber will defend, indemnify, and hold harmless the HavenHOA Parties from every claim, demand, investigation, action, proceeding, liability, loss, damage, judgment, settlement, penalty, fine, assessment, chargeback, cost, and expense, including reasonable attorneys' fees, arising from Subscriber Data, feedback, or instructions; your or an Authorized User's access or use; a breach or inaccurate representation; violation of law, payment rules, governing documents, contract, or another person's rights; or privacy, security, content, communications, fee, assessment, election, financial, tax, vendor, resident, or employment matters for which the Subscriber is responsible.

HavenHOA may exclusively control the defense and settlement. You will cooperate and reimburse reasonable defense costs as incurred. You may not settle in a way that admits fault by, obligates, or fails to fully release a HavenHOA Party without prior written consent. HavenHOA will use reasonable efforts to notify you of a covered claim; delayed notice reduces your obligation only to the extent of material prejudice.

26. User Data, Backups, and Security

HavenHOA maintains data used to operate and secure the Service and may perform backups, but you remain responsible for Subscriber Data, source records, exports, reconciliation, and independent backups. To the maximum extent permitted by law, HavenHOA is not liable for loss, corruption, alteration, delayed availability, or failure to restore Subscriber Data. Post-termination availability is governed by Section 18. To the maximum extent permitted by law, you waive any claim or right of action against the HavenHOA Parties arising from the loss or corruption of Subscriber Data.

We use reasonable safeguards, but no system is perfectly secure. Payment-card and connected-bank credentials should be entered only through the applicable Stripe interface, not HavenHOA free-text fields or uploads. Each Subscriber must comply with security and payment-network requirements that apply to it, protect accounts and devices, restrict access, review records, and report suspected compromise.

27. Electronic Communications, Records, and Signatures

You consent to transact electronically and receive agreements, policies, invoices, notices, disclosures, transaction records, and communications by email, in-product message, website posting, or another electronic method. These satisfy legal writing requirements to the extent permitted by law. You agree to electronic signatures, contracts, orders, records, and delivery and waive requirements for original signatures or non-electronic records where lawful. A printed electronic record is admissible to the same extent as a record created on paper.

28. California Users

A California user whose complaint remains unresolved may contact the California Department of Consumer Affairs, Consumer Information Center, 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or call (800) 952-5210. Information is available at dca.ca.gov.

29. Force Majeure

HavenHOA is not responsible for delay, interruption, nonperformance, transmission failure, loss, or damage caused by circumstances outside its reasonable control, including natural disaster, severe weather, fire, epidemic, war, terrorism, civil unrest, labor dispute, utility or telecommunications outage, internet or hosting failure, provider or bank failure, cyberattack, government action, legal constraint, supply shortage, or transportation disruption.

30. Entire Agreement, Severability, and Waiver

These Terms and incorporated policies and feature-specific terms are the entire agreement about the Service and replace prior discussions and understandings. If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remainder continues, except as Section 21 states for the class waiver. HavenHOA's failure or delay in enforcement is not a waiver. A waiver must be written and applies only to the stated instance. You may not alter these Terms through a purchase order, notice, portal, or other unilateral document.

31. Assignment, Provider Benefits, and Relationship

HavenHOA may assign, delegate, or transfer these Terms or any right or obligation, in whole or in part, without restriction. You may not do so without HavenHOA's prior written consent; an attempted transfer is void. HavenHOA may engage and replace providers and may receive referral fees, revenue share, preferred pricing, cost reductions, credits, commissions, or other financial or operational benefits from third-party relationships. Unless stated otherwise, those benefits belong to HavenHOA and need not be allocated or paid to Subscribers or users.

These Terms do not create a partnership, joint venture, franchise, fiduciary, employment, agency, or third-party-beneficiary relationship. Neither party may bind the other. Headings are for convenience; “including” means “including without limitation.” These Terms will not be construed against HavenHOA because HavenHOA drafted them.

32. Changes to These Terms

We may update these Terms at any time in our sole discretion. We will identify the current version by its effective date. Except where applicable law requires otherwise, you waive individualized notice of an update and are responsible for reviewing these Terms periodically. Unless otherwise stated, an update takes effect when posted. Continued access or use after an update takes effect constitutes acceptance. If you object, your exclusive remedy is to stop using the Service and cancel. A Subscriber administrator is responsible for notifying Authorized Users of applicable changes.

33. Contact

Questions, legal notices, and billing disputes concerning these Terms may be sent to legal@gethavenhoa.com.