Text Message Program

HavenHOA is software that homeowners associations, condominium associations, and property-management companies use to run their communities. Text messaging is one of the ways a community reaches the people who live in it. HavenHOA is the sender of record for those messages and sends them on a community's behalf, each one naming the community it comes from. HavenHOA sends nothing of its own marketing to residents, and no phone number is ever bought, sold, rented, or shared for anyone else's marketing.

Who receives messages

Only people with a resident portal account at a community that licenses HavenHOA: homeowners, residents, household members, board members, and management staff of that specific association. This is a closed system. Each community's public registration page creates a resident account that the community's board reviews; there is no open mailing list, no purchased list, and no way for someone outside a member community to receive a message.

How a resident is enrolled

Only a resident who asks to be texted is texted. A mobile number on file enrolls nobody on its own, and neither a board nor a management company can give that consent for someone else. Marketing texts are sent only with your separate prior express written consent, and HavenHOA sends none today.

There are four places a resident can ask, and all four show the same disclosure, naming the resident's own community, at the moment of the choice. Where the phone number is entered (registration and Profile), consent is an unchecked box that the form submits fine without. Where the number is already on file (the emailed link and the portal prompt), consent is a button that does nothing except turn texts on, with the full disclosure beside it:

• The community's own public registration page, where a new resident signs up — each community has one on its own subdomain, such as demo.gethavenhoa.com/register.
• Profile in the resident portal, beside the mobile number field.
• A one-tap consent link we email to residents who already have a number on file but never opted in.
• A prompt at the top of the resident portal, shown to the same residents, until they turn texts on or dismiss it.

Whichever they use, we record the date, time, and originating IP address of that choice against the resident's record, along with the version of the disclosure they were shown. Clearing the box in Profile removes the consent and stops the messages. The notification category switches in Profile only narrow which texts a resident who has already opted in receives; they never turn texting on by themselves.

The disclosure names the resident's own community. For a community called Maple Grove HOA it reads:

“I agree to receive text messages from Maple Grove HOA (sent via HavenHOA) about community announcements, maintenance updates, amenity reservations, architectural requests, account notices, violation notices, and statements. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and HELP for help. Consent is not required to use the portal.”

Reviewing this messaging program? The opt-in is a live form, not a description of one. Open demo.gethavenhoa.com/register and you can see and complete it yourself. The root domain's /register is a community finder rather than a sign-up form, because every resident joins one specific association.

Consent to receive text messages is not a condition of buying or using HavenHOA, and a resident who receives no texts keeps full access to everything in the portal.

What we send

Non-marketing messages from the resident's own community, sent through HavenHOA: community announcements, maintenance updates, amenity reservations, architectural requests, account notices (such as past-due balances and payment receipts), violation notices, and statements. Every message begins with the community's name, and each community texts from its own local number. Message frequency varies with what is happening in the community. Message and data rates may apply.

The first message is always the confirmation, sent as soon as a resident opts in, naming the community and carrying the frequency, rates, help and opt-out lines again on the channel itself:

Maple Grove HOA: Text alerts are on. You'll get announcements, maintenance updates, account notices, and statements via HavenHOA. Message frequency varies. Msg & data rates may apply. Reply HELP for help or support@gethavenhoa.com. Reply STOP to unsubscribe.

After that, typical messages read like this:

How to stop messages

Reply STOP to any message to stop all texts from that community. The opt-out takes effect at the carrier and is recorded against your phone number, so it survives any later change to the resident's record. Each community sends from its own number, so STOP ends texts from the community that sent the message; a resident of several associations replies STOP to each one they want to stop. Reply START to begin receiving messages again; START lifts the block but does not by itself opt anyone in.

Reply HELP for help, or write to support@gethavenhoa.com. Residents can also switch off any individual category, or all of them, from the Notifications section of their profile at any time.

Your information

We provide text messaging originator opt-in data and consent to communications providers solely as necessary to deliver messages, maintain consent and opt-out records, prevent abuse, and comply with law. We do not sell text messaging originator opt-in data or consent, and we do not share it with third parties or affiliates for their own marketing or promotional purposes.

The full terms are in our Terms of Service (section 16) and our Privacy Policy (section 6, Text Messaging).